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Ensuring Stability & Client Retention

From time to time an organisation will need to change their account managers. This is when client retention is often put at risk. Hence it is important to have a plan to guide the new account manager through the transition process. The video below shares some practical insights.

Are you delivering regular and structured skills training to your sales and customer service teams?

You can now effortlessly conduct a skills training session at your monthly sales meeting on this and similar topics.

  • All tutorials are delivered via video to allow your sales team to absorb the content together.
  • A facilitators guide is provided to assist sales managers to lead discussion and relevant skills exercises.
  • Retention and comprehension questions are examinable and feedback provided.
  • Benchmarking available within your team and against the broader sales population.