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12. Team Workshop - Embracing uncomfortable conversations

With the Sales Coach, Greg Donlan

This is an engaging half day workshop for those who need to have awkward discussions with clients, customer’s prospects, suppliers and staff. Following our proven process we share significant theory before inviting participants to practice conducting these type of conversations. Content includes;

  • Understanding the desired outcomes
  • Considering our position, the clients & the relationship
  • Identifying what is at the centre of the concern
  • Taking gentle control
  • Framing the conversation
  • Delivering the message
  • Creating the appropriate tone
  • Reaching agreement

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