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13. Team Workshop - Customer service skills

With the Sales Coach, Greg Donlan

This is an engaging full day workshop with insightful theory and powerful skill sessions. Whilst the content is designed specifically for your group, most organisations choose to include.

  • Understanding the power of customer service
  • Building rapport & trust
  • Telephone essentials
  • Email communication
  • Gently taking control
  • Questioning techniques
  • Diffusing tension
  • Uncomfortable conversations
  • Working with differing personality types

Enquire here