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Sometimes We Need to Say "No" to our Customers

Tour goal in sales and customer service is to please our customers. However sometimes we just have to say “no”.

The video below shares a technique that allows you to do so gently and then move forward.

Are you delivering regular and structured skills training to your sales and customer service teams?

You can now effortlessly conduct a skills training session at your monthly sales meeting on this and similar topics.

  • All tutorials are delivered via video to allow your sales team to absorb the content together.
  • A facilitators guide is provided to assist sales managers to lead discussion and relevant skills exercises.
  • Retention and comprehension questions are examinable and feedback provided.
  • Benchmarking available within your team and against the broader sales population.