Tutorial 10How to overcome customer objections
Learn how to diffuse customer objections
Discover techniques to turn those objections them into closing levers
We know we are getting close to a sale when the prospect begins to express some doubts or concerns.
High performing sales and customer service teams prepare for the likely objections.
They can diffuse them with a pre-emptive strike or use a proven technique to overcome the objection.
In addition to providing dynamic insights into the above areas, this module also explores a unique technique to turn objections in closing levers.
Approximate Workshop Time 60 Minutes
It is Essential Learning for
- Sales Teams
- Sales Managers
- Business Development Executives
- Account Managers
- Internal Sales Staff
- Customer Service teams
- Sales Engineers
Note; this workshop may be completed by individuals or alternatively in a team meeting environment. Each participant has the opportunity to individually submit their responses to questions and exercises. Feedback on those responses will be provided to each participant.
Small Sales Team (up to five participants)
Medium Sales Team (up to ten participants)
Large Sales Teams (up to twenty participants)
* Pricing is inclusive of GST. Note; The theory is delivered on video, each lesson includes a series of retention questions.
Feedback is provided on your responses once submitted.